terms of service

Terms of Use & Service

Pronoia Labs, LLC ("Pronoia Labs") accomplishes its mission through offering various products and educational materials online, to our customers. These Terms & Conditions ("Terms") apply to all of your activities engaged in with Pronoia Labs (e.g., purchasing products, reviewing educational materials, receiving purchase rewards, etc.), including all of its websites ("Services").

If you live in the United States or Canada, by agreeing to these Terms you are agreeing to waive any and all jury trials and resolve any dispute with Pronoia Labs through binding arbitration (see the Dispute Resolution section, below).

Your Account

You may need to set up an account with Pronoia Labs. You have responsibility for your Pronoia Labs account, and you must ensure that all the information you provide Pronoia Labs with is accurate, including your e-mail address. You should hold your username and password in strict confidence. If someone other than you obtains and uses your login credentials, Pronoia Labs reserves the right to disable your account without providing you a refund.

Acknowledgement Regarding Products Sold by Pronoia Labs

Pronoia Labs sells certain CBD products that are derived from hemp to individuals above the age of 21. It is Pronoia Labs' understanding that such products contain an amount of THC that is within the allowable limits prescribed by federal law and the laws of Pronoia Labs' primary place of business. Pronoia Labs does not and shall not guarantee or otherwise represent to you that its products are legal in your state or territory. It is up to you, independently of any effort undertaken by Pronoia Labs, to determine the legality of Pronoia Labs' products within your state or territory.

In addition, you should consult with a physician before using any product sold by Pronoia Labs. A doctor's advice should be considered before using any hemp product. Any statements made by Pronoia Labs have not been evaluated by the FDA, and any products sold by Pronoia Labs are not intended to diagnose, treat, cure, or prevent any disease.

Payment for Services

You agree to pay the fees for Pronoia Labs' Services that you elect to purchase, and you authorize Pronoia Labs to charge your debit or credit card or process other forms of payment for those fees. Pronoia Labs will not provide refunds, unless Pronoia Labs determines, in its sole discretion, that a refund is warranted.

Pronoia Labs' Rights

All right, title, and interest in and to Pronoia Labs' online presence and its Services, including its website, its existing or future applications, its mobile applications, and its databases are and will remain the exclusive property of Pronoia Labs. You cannot use the Pronoia Labs name or any of the Pronoia Labs trademarks, logos, domain names, marketing materials, educational materials, or other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding Pronoia Labs or the Services is entirely voluntary and Pronoia Labs is free to use such feedback, comments, or suggestions as it sees fit and without any obligation to you.

In accessing Pronoia Labs' website or utilizing its materials and Services, you agree that you shall not copy, modify, create a derivative work of, reverse engineer, or reverse assemble Pronoia Labs' Services or materials. In addition, you shall not use the Services to send altered, deceptive, or false source-identifying information (such as sending email communications falsely appearing as Pronoia Labs) to others.

Children & Individuals Under 21 Years of Age

Pronoia Labs does not knowingly sell products or provide Services to children under the age of twenty-one. If you are under the age of twenty-one, you must not use the Services.

Miscellaneous Terms

You agree that by registering, accessing, or using Pronoia Labs' Services, you are agreeing to enter into a legally binding contract with Pronoia Labs that consists of these Terms and Pronoia Labs' Privacy Policy. If you do not agree to these Terms and Pronoia Labs' Privacy Policy, do not register, access, or otherwise use any of Pronoia Labs' Services.

You also agree that these Terms represent the entire understanding between you and Pronoia Labs, and they supersede all previous agreements, whether oral or written between you and Pronoia Labs. No change or modification of these Terms shall be valid unless the same be in writing and published by Pronoia Labs on its website. If any portion of these Terms is found to be invalid or unenforceable, it shall be severable from all other portions of these Terms.

Neither the waiver by Pronoia Labs of a breach of or a default under any of the provisions of these Terms, nor the failure by Pronoia Labs, on one or more occasions, to enforce any of the provisions of these Terms or to exercise any right or privilege hereunder shall thereafter be construed as a waiver of any subsequent breach or default of a similar nature, or as a waiver of any provisions, rights, or privileges hereunder.

Pronoia Labs' Services and products are provided on an "as is" and "where is" basis. Pronoia Labs makes no representations or warranties about the suitability, reliability, availability, timeliness, or security of the Services or Pronoia Labs' products, and expressly disclaims any warranties or conditions (express or implied), including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Pronoia Labs makes no warranty that you will obtain specific results from the use of the Services. Your use of the Services is entirely at your own risk.

You also agree that Pronoia Labs shall not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, as a result of Pronoia Labs' Services or your purchase or use of Pronoia Labs' products. Pronoia Labs' liability to you or any third parties under any circumstance is limited to the total amount paid by you to Pronoia Labs over the previous 12-month period before the event giving rise to your claim(s).

You agree to indemnify, defend, and hold harmless Pronoia Labs and its members, managers, suppliers, partners, and agents from and against any third-party claims, demands, losses, damages, or expenses (including reasonable attorney fees) arising from any actions taken by you that are intentional or negligent. Your indemnification obligation will survive the termination of these Terms and your use of the Services. You also agree that no joint venture, partnership, employment, contractor, or agency relationship exists between you and Pronoia Labs.

Dispute Resolution and Class Action Waiver

Your relationship with Pronoia Labs and use of Pronoia Labs' Services and materials shall be governed by the laws of the State of North Carolina, and any disputes arising under these Terms shall be adjudicated in Mecklenburg County.

You agree that any controversy or claim arising out of or relating to these Terms or your relationship with Pronoia Labs and use of Pronoia Labs' Services and products shall be settled by arbitration administered by the American Arbitration Association in accordance with its Expedited Procedures of the Commercial Arbitration Rules. The arbitration hearing shall take place before a single arbitrator in Mecklenburg County, North Carolina. This agreement to arbitrate shall be enforceable under and subject to the Federal Arbitration Act, 9 U.S.C. Sections 1, et. seq. In addition, no arbitration proceeding hereunder shall be filed or pursued as a class action or proceed as a class action, or on a basis involving claims brought in a purported representative capacity on behalf of the general public, other customers or potential customers, or persons similarly situated. Moreover, no arbitration proceeding hereunder shall be consolidated with, or joined in any way with, any other arbitration proceeding. THE PARTIES AGREE TO ARBITRATE ON AN INDIVIDUAL BASIS AND EACH WAIVES THE RIGHT TO PARTICIPATE IN A CLASS ACTION.

Updating these Terms

When Pronoia Labs deems it appropriate, it may update these Terms to clarify its practices or to reflect new or different practices. Pronoia Labs reserves the right in its sole discretion to modify and/or make changes to these Terms at any time. If Pronoia Labs makes any material change, it will notify you using prominent means such as by email notice sent to the email address specified in your account or by posting a notice through its website. Modifications will become effective on the day they are posted unless stated otherwise.

Your continued use of our Services after changes become effective shall mean that you accept those changes. Any revised Terms shall supersede all previous Terms.